ChalkTalkJim: Breaking Down the Game - A Guide to the Future of Healthcare

Your Website's Search Box Is Losing You Patients

• Hosted by James Jordan • Episode 88

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0:00 | 30:46

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Health systems pay to bring patients to their website, then lose them at the search box. 

Chris Pace of SearchStax, who was the former Sr. Director of Marketing for  Banner Health. He was a SearchStax customer who was so confident in the product, he joined SearchStax. 

Chris explains why owned search is the most ignored part of digital access. He shares how a chest pain search once returned a blog post, how a moved MyChart login drove up calls to one call center, and what search data reveals about unmet demand.

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